Active.ai, a pioneering artificial intelligence (AI) company, specializes in delivering conversational banking services and virtual assistants to banks and financial institutions across the globe. Established in 2016, Active.ai aims to revolutionize customer interactions in the financial sector by leveraging AI, natural language processing (NLP), and machine learning (ML) technologies.

Founder and CEO Ravi Shankar, along with co-founders Parikshit Paspulati (CTO) and Shankar Narayanan (COO), brings extensive experience in technology and financial services, driving the company’s innovative vision. Through their leadership, Active.ai has attracted significant investments in multiple funding rounds, enabling the company to grow and expand its product offerings and market reach.

Active.ai’s first funding round in November 2016 raised $3 million, led by IDG Ventures India and Kalaari Capital. The Series B round in February 2018 added another $8.25 million, with Vertex Ventures taking the lead and existing investors participating. The company continued to secure investments, raising $3 million in a strategic investment from FMO, the Dutch entrepreneurial development bank, in August 2020, and an additional $5 million in a Series B extension round in January 2021. This brought the total funding to $19.25 million, fueling the company’s mission to enhance its platform capabilities and extend its global reach.

Notable acquisitions, such as the March 2020 purchase of CogniCor Technologies, have also played a significant role in Active.ai’s success. CogniCor, an AI startup specializing in cognitive virtual assistant solutions for the financial industry, bolstered Active.ai’s product suite by integrating its AI-driven customer engagement platform.

Active.ai’s flagship offering, the Triniti platform, is an innovative AI-powered conversational banking solution. Triniti employs NLP, ML, and data analytics to facilitate personalized, secure interactions between financial institutions and their customers through various digital channels, including mobile apps, messaging platforms, and voice assistants. The platform’s seamless integration with existing banking systems makes it an all-encompassing solution for customer engagement and support.

The Triniti platform has been adopted by numerous global banks and financial institutions, such as Axis Bank, HDFC Bank, Kotak Mahindra Bank, and Standard Chartered Bank. These institutions have reported significant improvements in customer satisfaction, reduced operational costs, and increased efficiency in their customer service operations as a result of implementing Triniti.

Active.ai’s commitment to innovation and ongoing improvement has earned the company several accolades and awards. In 2017, Gartner, a leading research and advisory firm, named Active.ai a “Cool Vendor in Conversational AI Platforms.” The company has also been featured in prestigious industry rankings, including CB Insights’ Fintech 250, a list of the most promising fintech startups worldwide, and Medici’s Top 21 Global AI Startups.