Aceyus

Aceyus, a leading customer experience solutions provider, specializes in data integration and reporting for contact centers since 2002. With innovative, comprehensive products, Aceyus empowers organizations to make data-driven decisions, improve customer interactions, and enhance overall business performance.

The Aceyus Reporting Platform (ARP) consolidates and transforms data from various sources, providing real-time actionable insights. Aceyus is known for its ease of use and seamless integration with major contact center platforms like Avaya, Cisco, and Genesys. In 2009, the company launched the Aceyus Contact Center Intelligence (ACCI) solution, which integrates with ARP, offering valuable insights into customer behavior and agent performance.

Aceyus Cloud, introduced in 2017, offers the same rich functionality as its on-premise counterpart while leveraging cloud technology benefits. Clients across industries, such as finance, telecommunications, retail, and healthcare, trust Aceyus for their contact center data needs.

A series of funding rounds fueled Aceyus’ expansion, with a $1.2 million Series A in 2008 and a $5 million Series B in 2011, led by Edison Partners. Strategic acquisitions, like VUE Software in 2014, expanded Aceyus’ product portfolio and solidified its position as a contact center analytics leader.

In 2016, Avtex, a customer experience technology and services provider, acquired Aceyus, combining Avtex’s expertise in customer experience consulting with Aceyus’ data-driven solutions. Aceyus continues to operate as a standalone brand, focusing on delivering best-in-class contact center analytics solutions.

Recent innovations include the 2020 launch of the Real-Time Analytics and Reporting (RTAR) module and the introduction of an AI-powered analytics solution in 2021. These advancements enable contact centers to anticipate customer needs, streamline agent workflows, and deliver personalized experiences.

Recognized as a top player in the customer experience space, Aceyus received the “Top 10 Customer Experience Management Solution Providers” award by CIO Applications magazine in 2019. Additionally, the Charlotte Business Journal named Aceyus a “Best Place to Work” in 2020.

Aceyus remains committed to delivering innovative solutions that empower organizations to harness contact center data’s full potential. By consistently investing in research and development, forming strategic partnerships, and pursuing targeted acquisitions, Aceyus aims to maintain its position as a customer experience industry leader, driving continued growth and success.