Addigy Overview: Apple Device Management and Enterprise Mac Management Platform
Within the modern IT infrastructure market, the proliferation of macOS and iOS ecosystems necessitates highly specialized software systems to maintain operational continuity and security. The platform under review provides a comprehensive framework for Apple Device Management, specifically engineered to support the rigorous technical requirements of Managed Service Providers (MSPs) and internal corporate IT departments. Operating as a cloud-based Software-as-a-Service (SaaS) solution, the system functions as a scalable architecture for Enterprise Mac management. The core infrastructure of Addigy differentiates itself from legacy Mobile Device Management (MDM) tools by utilizing continuous, real-time device connectivity rather than traditional interval-based check-in protocols. This structural design enables system administrators to execute background troubleshooting, enforce strict cybersecurity compliance standards, and automate software patch deployments across globally distributed hardware fleets without disrupting end-user productivity. Through its native multi-tenant capabilities, Addigy allows centralized oversight of complex, multi-organizational network environments.
Addigy Company Overview
The following data table provides core structural details regarding the organization to establish a baseline for market analysis.
| Organizational Attribute | Corporate Details |
| Company Name | Addigy |
| Founding Year | 2013 |
| Founders | Jason Dettbarn, Javier Carmona |
| CEO | Jason Dettbarn |
| Headquarters | Miami, Florida |
Company Name: Addigy – The corporate entity operates as a specialized independent software vendor within the broader IT system management sector, focusing exclusively on Apple ecosystems.
Founding Year: Established in 2013, the enterprise was launched to engineer infrastructure specifically built for multi-tenant network environments rather than single-enterprise deployments.
Founders: The platform was co-founded by Jason Dettbarn and Javier Carmona, who utilized prior experience in enterprise IT administration and software engineering to construct the initial architecture.
CEO: Jason Dettbarn occupies the role of Chief Executive Officer, directing the overarching market strategy, product roadmaps, and capital allocation.
Headquarters: Based in Miami, Florida, the primary corporate office houses executive leadership, technical support infrastructure, and core software development operations.
Addigy Company History & Milestones
The chronological development of Addigy highlights a strategic expansion from a niche IT service tool into a comprehensive enterprise-grade platform. The following timeline tracks the corporate growth, capital investments, and industry positioning of Addigy.
Timeline of Key Events: * 2013 (Foundation): Addigy was established in Miami, Florida, by Jason Dettbarn and Javier Carmona with the specific objective of creating a cloud-native, multi-tenant infrastructure for Apple device fleets.
Market Expansion: Initially focused heavily on Managed Service Providers (MSPs), Addigy systematically expanded its capabilities to support internal enterprise IT departments, targeting organizations scaling their macOS and iOS deployments alongside existing Windows infrastructure
Product Launches:
Addigy Security Suite: A critical milestone involved the deployment of the Addigy Security Suite, which integrated endpoint detection and response (EDR) and managed detection and response (MDR) through a partnership with SentinelOne.
Compliance Benchmarks: Addigy released real-time, one-click compliance benchmarks, automating the enforcement of CIS, NIST, CMMC, and DISA STIG frameworks.
Addigy Amplify: The launch of Addigy Amplify allowed organizations locked into legacy MDM contracts to layer real-time terminal access and live features over existing single-tenant environments.
Acquisitions/Funding:
Total Capital: Addigy has raised over $6 million across multiple funding rounds to accelerate product development and go-to-market strategies.
Series A (August 2022): Addigy secured a major strategic growth investment from PSG, a prominent growth equity firm specializing in software and technology-enabled services. This capital injection was utilized to expand global operations, pioneer new ecosystem integrations, and scale the multi-tenant architecture.
Awards and Recognitions:
Globee Awards (2025 & 2026): Addigy consistently secured Globee Gold awards, including recognition for “Best MDM Platform,” “Best Compliance Solution,” and “Best Customer Service & Support,” validating its real-time architecture and rapid compliance remediation.
SoftwareReviews Champion: Addigy was named an Emotional Footprint Champion and Data Quadrant Champion by SoftwareReviews, driven by a reported 97% Customer Satisfaction (CSAT) score—significantly above the B2B SaaS industry average—reflecting high market adoption and retention metrics among MSPs and IT administrators.
Addigy Financials & Key Metrics
The following metrics present a quantitative evaluation of the corporate scale, capital capitalization, and human resources profile.
Annual Revenue: The organization generates an estimated annual recurring revenue (ARR) of approximately $12 million. As a privately held Software-as-a-Service (SaaS) entity, exact revenue figures are not publicly disclosed; however, financial market intelligence platforms consistently position Addigy within the $10 million to $15 million revenue bracket. This continuous revenue generation is driven by tiered, subscription-based licensing models explicitly tailored to managed service providers and enterprise IT environments.
Funding Rounds: The company has secured an estimated total capital funding of between $6 million and $9 million across its investment history. A critical financial milestone was achieved in August 2022 when Addigy secured a strategic Series A growth investment from PSG, a prominent equity firm specializing in scaling software and technology-enabled services. This capital allocation was explicitly designated for global market expansion and the continued engineering of its multi-tenant Apple infrastructure capabilities.
Employee Count: The corporate workforce maintains an organizational headcount of approximately 75 to 85 active employees. This human capital is primarily concentrated within software engineering, technical support, and B2B enterprise sales. The workforce operates out of the primary corporate headquarters in Miami, Florida, alongside distributed remote operational hubs engineered to support global client deployments.
Addigy Industry & Market Position
To accurately assess the operational footprint within the technology sector, it is necessary to examine the classification, target demographic, and structural differentiators of the platform. This objective analysis evaluates market placement against established legacy competitors in the enterprise hardware ecosystem.
Industry Classification: The platform operates within the Software-as-a-Service (SaaS) sector, specifically categorized under IT Infrastructure, Mobile Device Management (MDM), and Unified Endpoint Management (UEM) systems. Within this exact classification, the software functions exclusively as an Apple-specific device management framework, entirely foregoing multi-OS generalizations in favor of deep-level macOS, iPadOS, tvOS, and iOS infrastructure integrations.
Market Segment: The primary market segment for Addigy consists of Managed Service Providers (MSPs) alongside mid-market to enterprise-level corporate IT departments. While legacy management platforms often target single-entity enterprise deployments requiring isolated server environments, this infrastructure specifically captures the B2B IT service sector requiring decentralized, multi-organizational oversight. The system scales efficiently for outsourced IT administrators managing disparate corporate networks globally.
Competitive Advantages: The fundamental competitive advantage of Addigy centers on a cloud-native, multi-tenant architectural design. Unlike single-tenant legacy systems that require distinct database instances for individual corporate clients, the framework allows administrators to manage dozens of independent networks from a singular, centralized dashboard. Furthermore, Addigy completely replaces traditional interval-based polling—which typically forces devices to check in for updates only every fifteen to thirty minutes—with persistent, real-time WebSocket connections. This continuous connectivity grants system administrators immediate execution capabilities for zero-day security patch deployments and live background remediation workflows. Consequently, Addigy is established as a highly responsive, high-velocity alternative to conventional infrastructure frameworks.
Technical Ecosystem & Integrations
A critical factor in evaluating any enterprise IT infrastructure is its ability to seamlessly connect with existing operational tools. The Addigy platform provides a highly extensible architecture, supporting a robust ecosystem of native connections and custom webhooks. The following matrix details the primary connectivity categories within the Addigy framework.
| Integration Category | Supported Platforms | Operational Functionality |
| Professional Services Automation (PSA) | ConnectWise PSA, Autotask, Zendesk | Automates support ticket routing, maps monitoring alerts to service boards, and synchronizes Apple hardware asset configurations for billing. |
| Remote Monitoring & Management (RMM) | Kaseya IT Glue, CloudRadial | Facilitates the continuous synchronization of device configurations, CPU/memory usage, and global hardware inventory into IT documentation platforms. |
| Enterprise Security & EDR | SentinelOne, ThreatDown | Embeds advanced managed detection and response (MDR) and endpoint detection and response (EDR) directly into the Addigy deployment pipeline. |
| Apple Native Infrastructure | Apple Business Manager (ABM), Apple School Manager | Enables zero-touch provisioning and automated device enrollment directly from the hardware supply chain. |
Apple MDM SSO Integration
Modern Zero Trust security frameworks require rigorous identity verification at the endpoint level. Addigy addresses this through its “Addigy Identity” feature, which facilitates a direct Apple MDM SSO integration. This capability allows administrators to synchronize local macOS account credentials with cloud-based identity providers (IdPs).
The platform supports out-of-the-box federated authentication and Single Sign-On (SSO) workflows with the market’s leading identity systems:
Microsoft Entra ID (formerly Azure AD): Enables organizations operating in a primary Microsoft environment to use Entra ID credentials to authenticate macOS logins, bridging the gap between Windows infrastructure and Apple fleets.
Okta: Provides seamless centralized account lifecycle management, ensuring that when an employee is offboarded within Okta, their access to the corporate Mac is instantly revoked.
Google Workspace: Allows organizations utilizing Google’s cloud infrastructure to authenticate Apple users directly through their Google Workspace credentials, reducing password fatigue and mitigating credential reuse risks.
API Availability and Extensibility
For organizations requiring customized workflows beyond native connections, Addigy provides a comprehensive, open REST API (v2). This API availability grants engineering teams the capability to script advanced automations and extract real-time telemetry.
Custom Endpoint Management: The Addigy API supports extensive endpoint queries, allowing developers to programmatically execute commands across the fleet, retrieve billing metrics, or pull highly granular hardware inventory data.
Event-Driven Webhooks: IT administrators can configure event webhooks within the Addigy dashboard to trigger actions based on specific system events. For example, a webhook can be engineered to automatically send a payload to a centralized logging server or trigger an external incident response protocol the moment a device falls out of CIS compliance.
Deployment Options
The structural deployment model of Addigy dictates its scalability and hardware management capabilities within an enterprise network. The following outlines the specific hosting environments and supported operating systems for the platform.
SaaS/Cloud: Addigy operates exclusively as a cloud-native, Software-as-a-Service (SaaS) platform. This multi-tenant cloud architecture eliminates the requirement for Managed Service Providers and IT departments to deploy, patch, or maintain dedicated physical servers. The decentralized cloud infrastructure facilitates centralized management, ensuring high-availability connections and persistent synchronization for all enrolled endpoints globally.
On-Premise: The platform does not offer an on-premise deployment or localized hosting option. Because the core system architecture relies on continuous, real-time remote connections rather than localized network interval polling, Addigy mandates a cloud-hosted environment. This restriction ensures that system administrators can consistently access live terminal and immediate remediation workflows regardless of whether the target device is on a corporate network or a public internet connection.
Mobile Support: In addition to its primary enterprise Mac management functions, the Addigy infrastructure extends comprehensive device management capabilities to the broader Apple mobile ecosystem. The platform officially supports the configuration, enrollment, and persistent security monitoring of iOS, iPadOS, and tvOS devices. Administrators can deploy automated operating system updates and utilize advanced automated workflows, such as Return to Service, which streamlines the remote wiping and immediate re-enrollment of mobile operating systems back into the corporate fleet without manual intervention.
Addigy Core Product Offerings for the Mac MDM Solution
The foundational architecture of the platform is segmented into three primary infrastructure pillars, each engineered to address specific IT operational requirements. The following breakdown details the technical capabilities within the product ecosystem, providing a comprehensive analysis of the software tools utilized for fleet administration.
Addigy MDM (Apple Device Management)
The primary infrastructure tier within the portfolio is a comprehensive cloud platform designed for centralized IT oversight. This system entirely replaces manual hardware setup through automated provisioning protocols and continuous maintenance automations.
Automated Device Enrollment (ADE) configuration: The system integrates directly with Apple Business Manager (ABM) to securely map hardware serial numbers to specific corporate policies. This Automated Device Enrollment (ADE) configuration ensures that the moment an endpoint connects to the internet, the required enterprise profiles are securely installed before the end-user reaches the desktop environment.
Zero-touch Mac deployment: By utilizing ADE, Addigy facilitates a complete Zero-touch Mac deployment workflow. IT administrators can ship factory-sealed hardware directly to remote employees; upon unboxing, the platform automatically installs authorized applications, configures local administrative accounts, and enforces security benchmarks without requiring manual intervention from a technician.
Automated macOS patch management: To mitigate vulnerabilities associated with outdated operating systems, the software provides granular Automated macOS patch management. System administrators can configure the infrastructure to automatically enforce rapid security responses, deploy major OS upgrades, and push third-party application updates across thousands of endpoints simultaneously.
Addigy Security Suite
Beyond standard configuration mapping, this security tier delivers enterprise-grade protection specifically engineered for macOS and iOS environments.
Endpoint Detection and Response (EDR): Powered by a deep integration with SentinelOne, this module embeds 24/7 endpoint detection and response (EDR) alongside managed detection and response (MDR) directly into the deployment pipeline.
Automated Remediation: Rather than solely functioning as a monitoring tool, the platform executes self-healing scripts that automatically quarantine malicious files, isolate compromised network connections, and enforce zero-trust access protocols in real time.
Addigy Amplify
For enterprise organizations currently locked into legacy management contracts, Addigy Amplify functions as an architectural overlay.
Layering Live Features Over Legacy MDMs: This module is specifically designed to operate parallel to existing third-party infrastructure. This allows IT teams to retain their current enrollment profiles while layering Addigy LiveTerminal / LiveDesktop capabilities over the top.
Real-Time Access: By utilizing this integration, administrators instantly gain continuous device connectivity, continuous drift detection, and instantaneous compliance reporting. This overlay strategy completely removes the friction of supporting Apple endpoints without necessitating a complex migration process or requiring device re-enrollment.
Evaluating the Addigy Apple MDM Platform
To accurately assess the operational footprint within the technology sector, it is necessary to examine the structural differentiators of the platform. The following evaluates how the specific architectural design of Addigy contrasts with legacy management solutions in the enterprise market.
"Real-Time" Architecture vs. Interval Check-ins
The architectural framework of Addigy relies on continuous device connectivity, establishing a distinct technical contrast to legacy systems that utilize interval check-ins.
Legacy models rely on standard polling protocols, forcing remote hardware to check in with the server only every 15 to 30 minutes to receive new commands.
The infrastructure utilizes persistent WebSocket connections, ensuring immediate execution for zero-day security patches and continuous state monitoring.
This real-time synchronization directly powers Addigy LiveTerminal / LiveDesktop, a capability that grants system administrators secure, background root-level access to troubleshoot macOS environments without interrupting the end-user workflow or requiring screen-sharing authorizations.
Multi-Tenancy for Managed Service Providers (MSPs)
For outsourced IT organizations, centralized oversight of disparate networks is a fundamental requirement. The platform is explicitly engineered to facilitate Multi-tenant Apple management.
Unlike single-tenant systems that require isolated server instances and fragmented databases for each corporate client, a Multi-tenant MDM architecture allows administrators to view, monitor, and deploy configurations across dozens of distinct organizational networks from a singular, unified global dashboard.
This structural design establishes Addigy as a dominant Apple MDM for MSPs, providing the multi-tier scalability and role-based access controls required to support distributed corporate environments securely and efficiently.
Addigy Amplify for Legacy MDM Users
Evaluating the platform reveals a unique parallel deployment capability designed specifically for enterprise environments locked into existing infrastructure contracts.
Addigy Amplify functions as an architectural overlay, allowing IT administrators to bypass full ecosystem migration procedures.
Organizations maintain their legacy enrollment profiles while simultaneously deploying the software agent to capture real-time telemetry, live terminal access, and instantaneous policy enforcement.
This parallel deployment mechanism eliminates the operational downtime typically associated with ripping and replacing a core infrastructure system, allowing enterprises to augment existing tools with high-velocity capabilities.
Identity Management and Security Integrations
Enterprise access control requires strict synchronization between local hardware and cloud identity systems. Addigy provides comprehensive identity management frameworks to secure the physical endpoint and enforce access control capabilities.
The system enforces Zero Trust security models by authenticating local macOS user accounts directly against central identity providers (IdPs) at the login window.
Automated provisioning and synchronization ensure that any change in centralized directory access immediately updates or revokes access at the local hardware level, mitigating unauthorized lateral network movement and securing local disk data.
Specialized IT Workflows: How Addigy Scales Apple IT Support
For enterprise organizations and managed service providers, scaling infrastructure requires advanced automation protocols that directly address complex operational bottlenecks. The following technical workflows detail how Addigy resolves high-level IT pain points through automated remediation, ecosystem integration, and exact system engineering.
Automated Compliance & Framework Mapping
Maintaining regulatory compliance across distributed hardware fleets requires continuous enforcement rather than static monitoring. The Addigy platform is engineered to execute strict macOS CIS benchmarks automation, continuously evaluating endpoints against rigorous cybersecurity standards.
Proactive Enforcement: If an end-user disables a critical security protocol, such as FileVault encryption, the system executes automated remediation for macOS security, instantly deploying a script to re-enable the feature without administrator intervention.
Regulatory Mapping: This self-healing architecture provides persistent NIST compliance for Apple devices and ensures the infrastructure functions as a fully HIPAA compliant MDM for Mac. By actively enforcing technical guardrails, the platform mitigates the risk of failing critical security audits.
The Community Library & Scripting Automation
To maximize operational velocity, IT departments require force multipliers that eliminate redundant coding tasks. The platform incorporates a robust Addigy community scripts library, an open-source repository containing thousands of peer-reviewed administrative commands.
Resource Optimization: Instead of engineering custom code from scratch, system administrators can instantly deploy pre-written bash scripts for macOS management sourced from the collective intelligence of thousands of IT professionals.
Deployment Automation: This repository allows small IT teams to rapidly automate Mac software deployment and implement complex self-healing IT scripts for Mac, significantly reducing the manual labor associated with device provisioning and continuous maintenance.
Co-Management: The "Windows-First" Office Problem
Enterprise environments are frequently dominated by Microsoft infrastructure, creating operational blind spots regarding Apple endpoints. Addigy provides a structural bridge for organizations managing Macs in a Windows environment.
Identity Integration: By integrating directly with Microsoft Entra ID, the platform effectively simulates Azure AD Join for macOS, aligning Apple hardware authentication with central Windows identity policies.
Intune Synergy: Organizations frequently implement Addigy and Microsoft Intune co-management to resolve the inherent limitations of using Intune for complex macOS configurations. This dual architecture delivers comprehensive Apple device management for Windows admins, filling critical infrastructure gaps while maintaining a unified corporate security posture.
Operational ROI: Labor Hours Per Endpoint
For MSP owners and IT directors, software procurement relies on verifiable return on investment (ROI) and labor efficiency. The real-time architecture of Addigy directly correlates to measurable operational cost reductions.
Ticket Velocity: Because the platform utilizes persistent live terminal connections, administrators instantly bypass standard check-in delays, which serves to drastically reduce IT ticket resolution time for Macs.
Resource Scaling: This reduction in individual ticket handling time generates immediate MDM labor cost savings. By minimizing the technician hours required per endpoint, the platform actively drives MSP profitability Apple management, establishing highly scalable Apple IT support workflows that allow organizations to expand their device counts without proportionally increasing IT headcount.
Transitioning from Legacy MDM (Migration Strategy)
The technical friction associated with infrastructure replacement is a primary barrier for enterprise network transitions. To address this, the platform provides exact transition methodologies for organizations attempting to migrate from Jamf to Addigy or similar legacy systems.
Zero-Downtime Handovers: The deployment framework facilitates switching MDM providers without wipe, transferring device management profiles while preserving all local user data and system configurations.
Guided Transitions: By codifying Apple MDM migration best practices and utilizing the designated Addigy migration assistant protocols, the platform systematically maps enrollment profiles from the legacy provider to the new infrastructure, ensuring a low-risk, highly secure transition pipeline.
Privacy-First BYOD (Bring Your Own Device)
The widespread adoption of remote work requires strict infrastructure boundaries to protect corporate assets on hardware not owned by the company. Addigy addresses these compliance concerns through its privacy-focused BYOD for Mac architecture.
Enrollment Boundaries: The system explicitly defines the technical parameters of Apple User Enrollment vs Device Enrollment. Under User Enrollment, Addigy establishes a cryptographic partition between the enterprise profile and the local user environment.
Data Segregation: This strict partition focuses on securing personal Macs for work by ensuring IT administrators can deploy, update, and wipe corporate applications, but remain technically restricted from accessing the employee’s personal browsing history, messages, or files. This capability to definitively separate work and personal data on macOS directly satisfies HR and legal compliance requirements regarding employee privacy.
Addigy vs. Competitors in the Apple MDM Market
Evaluating enterprise Mac management platforms requires a direct comparison of architectural differences and deployment methodologies. The following breakdown analyzes Addigy against three primary market competitors—Jamf, Kandji, and Mosyle—highlighting structural differentiators through factual operational data.
Addigy vs. Jamf
Jamf (specifically Jamf Pro) is historically recognized as the legacy standard for Apple enterprise management, functioning primarily within single-entity corporate deployments.
Architectural Design: Jamf Pro operates on a single-tenant architecture, requiring isolated database instances for individual corporate environments. In contrast, Addigy utilizes a native multi-tenant architecture, allowing IT administrators and Managed Service Providers (MSPs) to securely govern dozens of separate organizations from a single centralized dashboard.
Check-in Protocols: Jamf relies on traditional Mobile Device Management interval polling, meaning devices periodically check in with the server to receive policy updates. The platform analyzed here bypasses this limitation by leveraging continuous WebSocket connections, delivering immediate live terminal access and real-time command execution.
Addigy vs. Kandji
Kandji is a modern infrastructure tool heavily focused on pre-configured automation and streamlined user interfaces for internal IT departments.
Automation Approach: Kandji differentiates itself through a proprietary library of one-click compliance templates, designed for rapid deployment with minimal custom scripting. Addigy provides comparable automated remediation but emphasizes its open-source community library, granting system engineers highly granular control over custom bash scripts and complex workflows.
Target Audience: Kandji primarily targets internal corporate IT teams seeking simplified, out-of-the-box deployment experiences. Conversely, the Addigy platform captures the MSP sector and complex technical environments that prioritize scalable multi-tenancy and live background troubleshooting capabilities over simplified user interfaces.
Addigy vs. Mosyle
Mosyle entered the Apple device management sector primarily through the education market before expanding into corporate enterprise environments, competing heavily on cost efficiency.
Market Positioning: Mosyle utilizes highly aggressive, lower-cost pricing models designed to capture volume-based deployments and budget-restricted IT departments. Addigy maintains a premium focus on B2B technical sectors, competing on operational labor reductions rather than baseline software licensing costs.
Support Workflows: While Mosyle provides robust automated deployment capabilities, Addigy distinguishes its infrastructure through proprietary LiveTerminal and LiveDesktop features. These technical capabilities allow system administrators to execute secure root-level commands, diagnose hardware discrepancies, and resolve IT tickets silently, entirely bypassing the need to interrupt active end-user operations.
Frequently Asked Questions: Addigy and Apple Device Management
What is the difference between System Updates and System Upgrades within the Addigy platform?
Within this Mac MDM solution, a System Update refers to minor operating system patches (e.g., updating macOS 14.1 to 14.2) and critical security interventions. A System Upgrade involves deploying a major new OS architecture (e.g., moving from macOS 13 Ventura to macOS 14 Sonoma). Addigy handles these through distinct deployment protocols utilizing Declarative Device Management (DDM) to automate the installation process.
How does Addigy Identity handle password synchronization when FileVault encryption is enabled?
When FileVault is active, the initial boot screen requires the local macOS password to decrypt the disk before the device connects to the internet. Following decryption, Addigy Identity connects to the cloud identity provider (Okta, Microsoft Entra ID, etc.) to authenticate the user. The platform continuously synchronizes the cloud Identity Provider (IdP) password with the local macOS account to ensure the FileVault password matches the enterprise credentials.
Can Addigy manage Microsoft Windows, Linux, or Android devices?
No. Addigy operates exclusively as a specialized Apple MDM platform. The infrastructure is engineered strictly to govern macOS, iOS, iPadOS, and tvOS hardware fleets. Organizations utilizing mixed OS environments typically deploy Addigy alongside a Windows-centric tool (such as Microsoft Intune) to facilitate cross-platform coverage.
How does Addigy secure "Bring Your Own Device" (BYOD) personal hardware?
To address privacy-focused BYOD for Mac, the platform utilizes Apple’s “User Enrollment” protocol rather than full “Device Enrollment.” This establishes a cryptographic boundary on the hardware, allowing enterprise IT departments to manage corporate applications and enforce basic security requirements without granting the system administrator access to personal employee data, browsing history, or private communications.
How do system administrators troubleshoot Addigy LiveTerminal connection failures?
If the Addigy LiveTerminal or LiveDesktop integration fails to connect to an endpoint, administrators are advised to first verify that the continuous agent is communicating with the host server. Standard troubleshooting workflows include reinstalling the LiveTerminal binary via command line, ensuring network firewalls are not blocking Addigy’s required ports, and verifying the /etc/hosts file on the local machine has not been improperly modified.
Is it possible for a macOS device to use both legacy Active Directory and Addigy Identity simultaneously?
No. A device bound directly to a legacy on-premise Active Directory server cannot concurrently utilize Addigy Identity. The recommended enterprise workflow requires unbinding the macOS endpoint from the legacy Active Directory domain and migrating any “mobile accounts” to standard local macOS accounts before deploying the cloud-based Identity sync.
How does the Multi-tenant MDM architecture function for Managed Service Providers (MSPs)?
The multi-tenant framework allows an MSP to manage dozens of entirely separate corporate networks from a singular administrative portal. Each client organization maintains isolated data, customized compliance policies, and distinct automated macOS patch management schedules, while the overarching MSP retains global visibility and administrative control over the entire dispersed fleet.
What actions are taken if an Addigy MDM client becomes stuck or stops reporting telemetry?
The infrastructure monitors an operational fact labeled Is MDM Client Stuck. If a macOS device fails to report back to the server, the platform utilizes its continuous background agent (which operates independently from the native Apple MDM framework) to execute a self-healing script, forcing the native MDM client to restart and reconnect to the cloud infrastructure without requiring manual intervention.
Can end-users defer major macOS updates deployed through Addigy?
Yes, IT administrators can configure deferral limits. The platform allows system engineers to specify how many times an end-user can postpone a prompted update. Once the deferral threshold or the exact enforcement date is reached, the automated patch management system forcibly executes the installation to guarantee network compliance.
How does Addigy handle pre-built application deployments and software patching?
The system features a Public Software Catalog containing pre-packaged, universally maintained applications (such as Google Chrome or Microsoft Office). Administrators deploy these through “PreBuilt Apps” policies. The infrastructure continuously evaluates the local software version against the catalog and automatically installs updates silently in the background to ensure third-party applications remain secure.
Leadership Team:
Addigy Profile Structure:
Name: Addigy
Industry: Information Technology / Software-as-a-Service (SaaS) / Apple Mobile Device Management (MDM)
Founded: 2013
Founders: Jason Dettbarn, Javier Carmona
CEO: Jason Dettbarn
Headquarters: 7315 SW 87th Ave, Suite 100, Miami, FL 33173, United States
Global Footprint: Centralized corporate headquarters in the US, supported by distributed remote operational hubs engineered for global, multi-region client deployments.
Ownership Structure: Privately held (Backed by a strategic growth investment from PSG Equity).
Total Funding & Stage: Estimated $6 million to $9 million+ total capital raised; currently in Series A / Growth Stage.
Annual Revenue: Estimated between $10 million and $15 million (Approx. $12M Annual Recurring Revenue).
Number of Employees: Approximately 75 to 85 employees.
Target Audience: Managed Service Providers (MSPs) and mid-market to enterprise-level internal corporate IT departments.
Core Product Lines: * Addigy MDM (Apple Device Management)
Addigy Security Suite (EDR/MDR)
Addigy Amplify (Legacy MDM Overlay)
Key OEM Partnerships & Integrations: * OEM/Hardware: Apple (Apple Business Manager, Apple School Manager).
Identity Providers (IdP): Okta, Microsoft Entra ID (Azure AD), Google Workspace.
Security: SentinelOne, ThreatDown.
PSA/RMM Tools: ConnectWise, Autotask, Zendesk, Kaseya IT Glue, CloudRadial.
Regulatory Clearances & Certifications: The platform includes a dedicated compliance engine built to automatically map and enforce CIS benchmarks, NIST, CMMC, DISA STIG, and HIPAA security frameworks.
NAICS and SIC Codes: * NAICS Code: 511210 (Software Publishers)
SIC Code: 7372 (Prepackaged Software)
Website: addigy.com
Location:
7315 SW 87th Ave, Suite 100, Miami, FL 33173, United States